Reference

How spinpals Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and how we keep it secure.

No data sold to third partiesPayPal, Venmo, Play+ transaction privacyAccount data on requestState-law compliant disclosure

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REACH US DIRECTLY

Contact Us About Your Privacy

Questions about your data, a request to access or delete your account information, or a concern about how a PayPal or Venmo transaction was recorded — bring any of these to our support team. We respond to privacy-related requests separately from general account help so your concern reaches the right person without delay.

Live Chat Open the chat widget from your account dashboard. Privacy requests are flagged as priority and routed to our data team, not the general queue.

Email Support Send your data request or privacy question to our support address. Include your account email so we can locate your record and respond accurately.

Account Settings Some data preferences — like communication opt-outs and cookie choices — are managed directly inside your account settings under Privacy Controls.

What This Policy Covers and How It Applies

spinpals Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account with us, we collect the information needed to verify your identity — your name, email address, date of birth, and mailing address. If you fund your account through PayPal or Venmo, we receive a transaction confirmation and a reference ID from

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those payment networks; we do not store your full PayPal login credentials or your Venmo PIN. Play+ prepaid card activity is logged at the account level for transaction history and fraud review. We also collect device and session data — IP address, browser type, and session
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timestamps — to protect your account from unauthorized access. This data is used internally for account management, fraud prevention, regulatory reporting in eligible states, and improving platform performance. We do not sell your personal information to marketing companies or data brokers. When regulators or law enforcement
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in an eligible state make a lawful request, we are required to cooperate, and we will notify you where the law permits us to do so. You can request a copy of the data we hold on your account at any time by contacting our support
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team through the channels listed on this page.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our data practices are built around the principle that your account information belongs to you. We apply encryption at rest and in transit, limit internal access to your data on a need-to-know basis, and conduct periodic reviews of how third-party services — including our payment processors for PayPal, Venmo, and Play+ — handle data passed to them. If you are in Pittsburgh or Detroit or anywhere else in an eligible state, the same protections apply to your account regardless of how you fund it.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser or inside your account settings at any time.

Data Retention

Account data is retained for as long as your account is active and for the period required by applicable state regulations. After account closure, most personal data is purged on a rolling schedule except where a legal hold applies.

Security Measures

Your account is protected by password hashing, SSL encryption on all pages, and optional two-factor authentication. Unusual login attempts trigger a verification step before access is granted.

Requesting Changes

To correct, export, or request deletion of your personal data, contact support via live chat or email. We aim to respond to verified data requests within the timeframe required by your state's applicable privacy law.

Your Privacy Questions, Answered Plainly

Most privacy questions come down to three things: what we collect, how we use it, and how you can control it. The answers below cover the situations we hear about most from account holders.

We share only what is necessary to process your transaction — your account reference and deposit amount. PayPal and Venmo do not receive your full profile data, game history, or betting activity from us.

Yes. Contact our support team via live chat or email with your account email address. We will compile and send a summary of the personal data we hold on your account within the timeframe your state requires.

Every marketing email we send includes an unsubscribe link at the bottom. You can also turn off email communications inside your account under Privacy Controls without closing your account.

Mobile sessions collect the same data as desktop — session timestamps, IP address, and device type. No additional data is pulled from your phone's contacts, location, or other apps, including your PayPal or Venmo app.

We retain records for the period required by the applicable regulations in your eligible state. After that window, personal data is deleted on a rolling schedule. Regulatory records may be kept longer where state law requires it.

Contact support through live chat immediately. We will review account access logs, lock the account if needed, and walk you through a secure account recovery process including a password reset and two-factor verification.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal Infospinpals Banking Guide InfoTurbo Aviator Climb

How spinpals Handles Your Personal Information

Contact Us About Your Privacy

How We Protect and Manage Your Account Data

Cookies and Tracking

Data Retention

Security Measures

Requesting Changes

Your Privacy Questions, Answered Plainly

01 Does spinpals share my information with PayPal or Venmo?

02 Can I request a copy of all the data spinpals holds on me?

03 How do I opt out of marketing emails from spinpals?

04 What data does spinpals collect when I browse on my phone?

05 How long does spinpals keep my account data after I close my account?

06 Who do I contact if I think my account data was accessed without my permission?

Privacy Policy

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